We welcome visitors to our website (www.visionhotels.co.uk) and our hotels and want to make sure that it is used for its intended purpose and that site visitors feel safe and secure. If you would like to contact Vision Hotels central office, please use the information provided in this website's contact us section.
Our Terms & Conditions comprise:
Please take time to read these Terms & Conditions carefully and we hope you enjoy your visit!
Access to and use of any information on this website is conditional on your acceptance of these conditions without modification. If you do not wish to accept any part of them, you must not use our website. All bookings for the services we offer are also subject to our booking conditions.
Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.
Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to us on the stated terms to purchase arrangements we feature. We may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.
My Vision Hotels - registration, password and security
When you register you must provide true, accurate, current and complete information in the registration form. If you provide information that is untrue, inaccurate, not current or incomplete (or we have reasonable grounds to suspect that this is the case) we reserve the right to either suspend or terminate your My Vision Hotels account and deny access to the areas and features of this website that a My Vision Hotels account provides.
On registration you will need to provide a password. You are entirely responsible for keeping your password and other account details safe and secure. You will be responsible for all activity that occurs under your account by another person if you fail to take reasonable measures to keep your account details private. You agree to notify us immediately if you know of any unauthorised use of your account or any other breach of security. As part of this responsibility, you must exit from your account at the end of each session.
Your minimum age and parental consent
Although we would like to invite people of all ages to use all aspects of this website, UK law places certain restrictions on who and how people in certain age groups are able to use specific services on the internet. As keeping the people who use this website safe and secure is important to us, we adhere to the relevant legislation in order to do so.
If you are aged 18 or under‚ the content on this website should be suitable for you to view. However, as what is deemed suitable or acceptable for under 18s differs greatly based on a wide range of factors, we require you to review these conditions with your parent or guardian before using this website.
Until you are 18 years old, by using this website, you certify that your parent or guardian has consented to your use of this website and agreed to these conditions on your behalf, and you acknowledge and agree that your use of this website is at their discretion.
As a condition of your use of this website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these conditions. You warrant that you have the legal authority to use this website in accordance with these conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.
It is strictly prohibited to link other sites with this site without our prior written permission. We may permit some links for convenience, but we have no responsibility for the unaffiliated sites to which it is linked. You are prohibited from attempting to probe, scan or test the vulnerability of this site system or breach security. Violation of security may result in civil or criminal liability. We will investigate occurrences that involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who engage in such violations.
This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites including, but not limited to, any inability to access or delay in accessing any such other website or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.
We make no warranty that this website or any websites that are linked to this website are free from technical errors, computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure you make sufficient security provisions to satisfy your particular requirements.
Limitation of liability
We accept responsibility for any services booked with us in accordance with our then current, applicable booking conditions from the time a binding legal contract between us comes into existence. We cannot, however, accept any other liability whatsoever.
Except as set out in the booking conditions, no warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever whether direct, indirect, consequential or other, which arises, directly or indirectly, in connection with this website including, but not limited to, any use of any information or material contained in this website or any inability to access or use this website.
The information contained on this website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. We have the right to change the prices of the services featured or mentioned on this website at any time without prior notice. If any price is obviously incorrect, we will not be bound by it. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You must ensure you check all details of your chosen arrangements prior to completing your booking.
If any of these conditions are held invalid, illegal or unenforceable under the jurisdiction of the English courts, such provision shall be severed and the remainder of the conditions shall continue in full force.
The services we offer under the Vision Hotels name are governed exclusively by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services and/or our organisation in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same
We may alter these terms and conditions at any time. If we do so, all subsequent use of this website will be governed by the newer version. We recommend that you review these terms and conditions from time to time in order to ensure that you are familiar with the most recent iteration. Your continued use of this website will be deemed acceptance of the updated or amended terms.
The following Terms and Conditions apply to all individual bookings made with Vision Hotels. We kindly ask that you take a moment to read them prior to making a Booking. Group Bookings are subject to seperate Terms & Conditions.
The Organisation enters into this Agreement as principal for Bookings made for the hotels it owns
In these Terms and Conditions the following definitions apply:
“The Agreement” is your Booking Confirmation and the Terms and Conditions;
“The Organisation” is Action for Blind People trading as Vision Hotels;
“The Hotel” is the premises for which your Booking is made;
“The Booking(s)” includes accommodation, functions and any event bookings made;
“The Guest(s)” is the person, organisation, organisation or other body responsible for making the Booking;
Bookings / Payments
Change of Booking Details
Arrival and Departure
We recommend that you take out holiday/travel insurance so as to protect yourself against any non-refundable charges. Vision Hotels understand that many people will have their own insurance, however if you require cover we can introduce you to two insurance providers. You can log onto www.cancellationplan.co.uk or e-mail email@example.com
Infectious or Contagious Medical Conditions
If Vision Hotels believe that there is a situation which requires us to protect the health of other guests and staff, we will cancel a booking if you or any member of your party has or just had an infectious or contagious medical condition. During a holiday, we will ask any, or all of you to refrain from participating in certain activities, ask you to leave public areas, or ask you to remain in your guest rooms should we in our sole discretion consider it necessary. You should inform us immediately should any such condition develop within four (4) weeks of your arrival or whilst you are on holiday with us.
Leisure / swimming pool
Guests staying in a hotel with a gym and / or swimming pool may use that facility throughout the duration of their stay subject to the opening hours of that facility. Please contact the Hotel for details of their opening hours. A condition of using the facilities is that you must comply with the Hotel’s rules, a copy of which is available at the pool reception.
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all hotel guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of hotel, we would advise you to check directly with the hotel in advance of arrival.
Where a hotel has its own car park, there may be limited spaces available. Please contact the hotel directly for more information. The hotel accepts no responsibility for vehicles parked in the car parks.
Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the hotel directly in advance of your stay for further information.
The Organisation’s liability where accommodation is booked for Guest belongings is generally limited under the Hotel Proprietors Act 1956.
The Organisation maintains appropriate insurance cover where the hotel is liable for any injury or loss or damage suffered by our Guests.
If you have a problem
In the unlikely event that you have a problem during your stay you must bring it to the attention of the hotel management at the time to ensure that we have an opportunity to rectify the problem during your stay.
If you are not satisfied that the issue has been resolved fully, please submit details in writing as soon as possible to Vision Hotels Customer Services, c/o Windermere Manor Hotel, Rayrigg Road, Windermere, Cumbria LA23 1ES.
Licensing and Statutory Regulations
The Organisation, Hotel, functions and conferences within it are subject to Statutory Regulations including those relating to fire precautions and entertainment. The regulations must be strictly observed and a copy is available from the Hotel. The provisions of the Licensing Act 1964 as amended must be observed.
(i)This clause sets out the entire financial liability of the Organisation (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Guest in respect of:
(ii)All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.
(iii) Nothing in this Agreement limits or excludes the liability of the Organisation:
(iv) Subject to clause (ii) and clause (iii and
the Organisation shall not be liable for any special, indirect, consequential or pure economic loss including but not limited to loss of profits, loss of business; depletion of goodwill and/or similar losses.
The Organisation’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Agreement shall be limited to the value of the Agreement.
(v)The Organisation does not accept liability for loss or damage to any high value item, object, equipment, furniture, stock or any other property (including but not limited to cash, jewellery and electronic items such as laptops, cameras and phones) or for any item of exceptional character ("items") brought onto the premises by the Guest or persons authorised by the Guest. Cloakrooms are provided for the convenience of the Guests but the organisation does not accept liability for any items deposited there or any items left with the organisation at reception or otherwise.
Hotel Proprietors Act 1956
This Agreement does not affect any rights, which the Guest may have under the Hotel Proprietor’s Act 1956, where this act applies
The Organisation shall not be in breach of this Agreement if it does not provide the services under this Agreement due to the following circumstances:
If any of the above occurs the Organisation will do its best to avoid any inconvenience to you or your Guests.
The Organisation shall have the ability to assign, subcontract or transfer any of its rights or obligations under the Agreement as it sees fit.
Third Party Rights
None of the terms of the Agreement are intended to be enforceable by any third party nor is it intended that this Agreement will confer any right on any person pursuant to the Contracts (Rights of Third Parties) Act 1999.
No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.
Failure to exercise, or any delay in exercising, any right or remedy provided under this Agreement by law to the Organisation shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy.
If any provision of the Agreement (or part of any provision) is found by a court to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.
Right of Set Off
The Organisation shall have the ability to deduct any sums owed to it by the Guest against any sums it owes whether any such sum is present or future (whensoever arising), liquidated or unliquidated, under this Agreement or not. Any exercise by the Organisation of its rights under this clause shall be without prejudice to any other rights or remedies available to it under this Agreement or otherwise.
The Agreement shall be governed by the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation
Keeping your personal information safe
By using this website and any services we offer via this website‚ you are agreeing to be bound by this policy.
Any personal data you give us will be used only for the express purpose for which it was intended, such as to fulfil an enquiry or confirm a booking with a hotel or send you appropriate marketing offers,(subject to your opt-in). Your data will then be stored securely on our database for a reasonable period of time, as appropriate to its intended use.
Control of your personal data
For the purposes of the Data Protection Act 1998, Action for Blind People are a data controller. In order to process your booking or marketing requests we need to collect certain personal details from you. These details will include, where applicable, your name and contact details, credit/ debit card or other payment details and special requirements such as those relating to any medical condition or impairment which may effect your chosen arrangements and any dietary restrictions which may disclose your religious beliefs.
In respect of bookings we need to pass on your personal details to the companies and organisations who need to know them so that your chosen arrangements can be provided, including, but not limited to, your hotel, other supplier, credit/debit card company or bank.
Storage of your personal data
All details you give us in connection with your booking will be stored securely. Credit card details will only be stored for the relevant time period required to make the booking and for the hotel to confirm and process the booking in our system. No credit or debit card information will be stored with this website once your stay at the hotel(s) is/are complete. When storing information for marketing purposes, we will store only names and contact details and these details will be stored separately from the booking details. Any sensitive information, such as credit or debit card details, is encrypted and protected using SSL.
Non-sensitive details are transmitted normally over the internet‚ and as is the nature of the internet, can never be guaranteed to be 100% secure, although we have the systems in place to ensure it will be as secure as is reasonably practicable under UK law. Where we have provided a password that enables you to access certain aspects of this website‚ you are responsible for keeping this password confidential.
Use of third party services
When we use a data services company to analyse data on our behalf, in order for us to tailor future marketing campaigns effectively, such companies will be registered under the Data Protection Act and will handle your data appropriately. We only provide any such companies with the personal details relating to our guests, which they require in order to deliver the service back to us. They are prohibited from using that information for any other purpose. We will ensure that anyone to whom we pass your details for this reason are legally bound to treat it with the same level of protection we are obliged to provide.
Transfer of your personal information
We will only send you relevant and timely marketing communications and we will give you the opportunity to decline to receive some or all of these communications every time we send them.
If you are registered with this website and have a My Vision Hotels account, you can opt-out of receiving Vision Hotels marketing communications at any time. If you have not registered with this website but have signed up to receive marketing communications from us, then you can either opt-out by clicking on the link provided in every email we send to you or use the opt-out button below. You can also opt-out by contacting us directly using the different methods of contact provided on this website.
Accessing your personal data
You are entitled to ask us in wiring, by letter or e-mail, what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may charge a fee to respond to such a request, as there will be associated administrative expenses incurred in doing so. We will respond to your written request within 40 days of receiving it, if we determine that no fee is chargeable, or within 40 days of receiving the fee insofar as we have also received your written request. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately.
The Vision Hotels booking system, and the My Vision Hotels account require cookies in order to ensure your safety and security and to protect the integrity of the personal data that you submit to us..
If you do not wish to have cookies enabled and you would like to make a booking, you will find alternative booking methods on our How to Book page.
All copyright, trademarks, and other intellectual property rights in and relating to this website, including the material which is contributed by you via your My Vision Hotels account or submitted to us in any other manner via this website, including but not limited to Testimonials and Guest Reviews, are owned by us. It is easy to copy material that appears on websites, but this does not mean it is legal. Therefore, no one may copy, distribute, show in public or create any derivative work from this website or any of the material which is found on this website unless properly licensed to do so by us.
By submitting any material to this website, you:
If you are aged 16 or under‚ please get your parent or guardian's permission beforehand whenever you provide personal information to this website. Users without this consent are not allowed to provide us with personal information.